09/03 - Trying Tuesday

I've been suspended since Saturday but still had a withdrawal successfully initiated today. So that Amazon Payments error can't mean anything critical...

 

mturk payment today and 3 days ago too. suspended on the 30th or 31st during the late night or more likely early morning

 

Thanks! email sent. again.

 

Suspended since 8/25 and all my mturk payments have gone through as well. I noticed the day I got suspended was the day a transfer went through and I’ve seen people talk about how a transfer possibly triggers the suspension. Hopefully mturk can prevent this from happening to anyone else.

 

https://aws.amazon.com/

live chat at bottom of screen when I clicked sales rep I got a live person and they know what mturk is. what should I ask?

 

I don't think the payment accounts have anything to do with it. It's not us or anything we did, it's Amazon.

 

Ask them when your account will be restored. You did nothing wrong. Ask them when all the accounts will be restored.

 

oh duh yeah. startled. didn't expect to get a real person and they know what I'm talking about

 

His name is Axel and I'm waiting while he gets someone who is assigned to me

he is a "AWS Rep" at least in this context in the chat box that is his title

 

he says I have an "account manager from AWS" so you guys probably do too

 

Tell them we are losing income due to this mess and when do they expect all mturk accounts to be fixed?

 

OH! he gave me the name and email address, told me to talk to him via email, and then typed super fast and told me he was closing the chat.

 

I'm just going to post the whole live chat below. first I'm going to try to remove personal information and the email address he gave me.

 

I just noticed that when everyone was being suspended, there was very little to do on MTurk like science, food, or consumer studies. Now they are popping up everywhere. Very interesting...

 

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A
Axel has joined the chat
Hi <my first name>!
This is Axel with AWS Sales. Thank you for reaching out. How can I assist you today?

My Mturk account has been down since Saturday. So have hundreds of other people's.
We want our Mturk/Payments accounts fixed.

Your mechanical turk on AWS?

Mechanical Turk. No one is responding to my emails from Mturk or Payments.
People are saying when an American responds, it's a bot message.
When someone from Cape Town responds, it's a person, but the accounts are still down.
We want our accounts fixed.

Got it. If this is on the payments side of things, it may be a different team. I see that <first part of my email address> has an Account Manager from AWS. I can relay you here email to see if she knows what resources may be able to assist you here.

You can give me that person's email address so I can ask?
Payments is saying contact Mturk. Mturk is saying contact Payments.
Not to me, to other people. I have received no response from either place.

Ok. Let me make an introduction.

okay

Okay. I have sent it over the email!
Thank you <my first name> and <first name of person which appears to match email address formatting> should take it from here if he can help

my email address is <my real email address> with my Mturk account.

Here is his email: <what appears to be a real email address of a person and ending in @amazon.com>

Got it. No worries.
I will go ahead and close the chat now

Do you know when it will be fixed

Thank you <my first name>!
I do not know when this will be fixed but have sent over the contact who I believe can most assist you

Okay but they are really working on it?

I have sent over the email with you included. And I have provided <real person's> email address to you should you want to reach out yourself

Are there some people whose mturk accounts will never come back? People are worried.

<NOTE: THE 1 POST ABOVE AND BELOW APPEARED AT THE EXACT SAME TIME. THE "Yes" BELOW IS IN RESPONSE TO THE MESSAGE 3 LINES ABOVE, NOT 1 LINE ABOVE>

Yes, we are making note of this and taking steps to see how to help.

I do not know <my first name>.

Thank you for your time

 

Gabriel Ward [A24QQF4J5EATPV] A project involving perceptions of Companies(~ 4 minutes) - $0.50 | PANDA

Unrated

Unrated

Unrated

$18.56 / hour
00:01:37 / completion time

​

Pros:

Cons:

Catchability: Great (HIT Last Seen: a second ago)
Qualifications: Total approved HITs <= 500000; Exc: [-1232530061-451341] DoesNotExist ; Total approved HITs >= 50; islfvr8491 >= 100; HIT approval rate (%) >= 85; Location In US;

To read Gabriel Ward's full profile check out TurkerView!​